Frequently Asked Questions
YOU ARE A CHARITY....ARE FLIGHTS FREE?
We freely donate all our professional services (pilots, medical staff, and medical supplies) allowing us to serve families at about 1/3 of the average cost of other air medical transport services.
However, the cost for fuel, maintenance, and insurance for the aircraft is a necessary expense for Grace on Wings to operate.
If you have any questions about patient or family costs, please call us at (877) 754-7223.
IS GRACE ON WINGS LICENSED AND INSURED?
Yes, we are fully licensed and insured. We are certified by the FAA as an air ambulance under 14CFR Part 135.
CAN GRACE ON WINGS BILL MY INSURANCE?
While not a guarantee of payment, we can request preauthorization and submit a claim to insurance companies and government insurance programs for air medical transport.
· Blue Cross Blue Shield (BCBS) Plans which including Anthem, FEP (Federal Employees Program), HCSC, and Premera.
· Government Employees Health Associate (GEHA)
· United Healthcare
WHERE DOES GRACE ON WINGS FLY ?
We are currently flying ONLY throughout the continental United States.
WHAT TYPE OF AIRCRAFT DOES GRACE ON WINGS FLY?
We use a Mitsubishi MU-2 which is customized for air ambulance transports.
WHAT TYPE OF CREW DOES GRACE ON WINGS PROVIDE?
The crew consists of at least two medical personnel. Each flight is carefully reviewed by our Medical Director and staffing is tailored to the needs of the patient. A typical flight will have a Critical Care Nurse with a Respiratory Therapist or Paramedic.
WHAT EQUIPMENT AND MEDICATIONS ARE ONBOARD THE AIRCRAFT?
We have a custom-made stretcher, Impact portable ventilator, Zoll cardiac monitor/defibrillator, suction, oxygen, advanced airway equipment, IV's and ACLS medications.
DO YOU PROVIDE "BEDSIDE TO BEDSIDE" SERVICE?
Yes. Our medical crews evaluate the patient in the discharging facility prior to transport and care for the patient until the staff at the receiving facility assumes care.
CAN A LOVED ON ACCOMPANY THE PATIENT?
Normally, one or two family members may accompany the patient. However, the Medical Director may disapprove such a request in the interest of patient or crew safety.
HOW MUCH LUGGANGE CAN PATIENTS AND PASSENGERS TAKE ON BOARD?
There is room for no more than two small carry-on sized bags.
HOW LONG DOES IT TAKE TO COORDINATE AND SCHEDULE A FLIGHT?
Flight requests will be coordinated and scheduled as quickly as possible while taking all measures to insure patient and crew safety. Our Missions Coordinator will work closely with the patient's family, the hospital Case Manager, and the medical staff to meet your needs.
WHAT MAKES GRACE ON WINGS UNIQUE?
The goal of our ministry is not to maximize our profit, but to provide high-quality medical care while also addressing the spiritual needs of our patients and their loved ones.